What Queens Homeowners Say About Hearthstone Chimney Co.
We’ve been sweeping chimneys across Queens since 1984, and we’ve learned that a good reputation isn’t built on what you say about yourself. It’s built on showing up when promised, explaining what you found in plain English, and standing behind the work without making the homeowner chase you down. The reviews below come from neighbors we’ve served in neighborhoods from Astoria to Bayside. They tell the story better than we ever could.
Recent Reviews
We bought a 1920s Tudor in Forest Hills and the inspector said the chimney “looked fine.” Russell’s crew ran a camera up and found a cracked flue liner with gaps big enough to drop a pencil through. They showed us the photos, explained exactly where the carbon monoxide risk was, and gave us a price that matched the final invoice to the dollar. No drama, no upsell.
Steven C., Forest Hills, Queens
After a chimney fire scare in January, I called three companies. Hearthstone was the only one that answered at 8 PM with a live person who actually knew what she was talking about. The technician arrived the next morning, swept the system, and found the creosote buildup was worse than I thought. He finished in one visit and left the fireplace area cleaner than he found it.
Emily C., Jackson Heights, Queens
Our rental property in Long Island City has a chimney that hadn’t been touched in fifteen years. I expected to be told we needed a full rebuild. Instead, Russell walked me through the camera footage and pointed out what could wait and what couldn’t. We did the sweep and cap replacement this season, and he flagged the crown work for next year with a written note I can reference. That’s the kind of honesty that keeps me calling back.
Eduardo H., Long Island City, Queens
I’m a skeptical person by nature. When the Hearthstone technician said my chimney liner was failing, I asked for the photos to be emailed to me so I could show my brother-in-law who used to do masonry. The images were clear, the diagnosis was straightforward, and the repair quote was broken down line by line. We went with the HeatShield liner repair, and when I noticed a small draft issue two weeks later, they came back the next day under the Done Right Promise. No paperwork, no argument.
Arjun S., Sunnyside, Queens
We live in a 1960s ranch in Bayside with an oil-to-gas conversion that the previous owner half-finished. The chimney was venting both appliances through an unlined flue, which I didn’t know was a code violation until Russell’s crew pointed it out during a routine sweep. They installed a DuraFlex liner, pulled the proper permits for Queens, and the inspector signed off without a single correction. That saved me weeks of headache.
Steven C., Bayside, Queens
My mother-in-law’s chimney in Astoria was backing up smoke every time she ran the fireplace. Two other companies quoted her a new liner without even looking inside. Hearthstone did a Level-2 inspection first, found it was just a badly installed chimney cap creating a downdraft, and fixed it for under two hundred dollars. Russell called me personally to explain why the cheap fix was the right fix. She’s warm now, and I’m not out two thousand dollars for work she didn’t need.
Eduardo H., Astoria, Queens
Why Customers Trust Us
These aren’t cherry-picked stories. They’re the pattern we’ve built over 42 years in Queens. The camera inspections with photos you can see. The plain-English verdicts that tell you what matters and what doesn’t. The upfront pricing where the number on the estimate is the number on the invoice. The 90-Day Done Right Promise in writing, no arguing, because we believe in standing behind the work.
Our technicians are background-checked and uniformed. Most jobs finish in a single visit. And when you call (516) 531-6315, a live person answers, 24 hours a day, 7 days a week. Not a callback queue. Not an app. A real person who can schedule your appointment or answer a question about what that smell from your fireplace might mean.
We use professional-grade materials from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield. No builder-grade substitutes that fail in three seasons. We plan to be sweeping chimneys in Queens for another thirty years, and we act accordingly.
Done right, and we stand behind it. Call (516) 531-6315 to schedule your inspection or sweep.
Written by Russell Haines, Owner at Hearthstone Chimney Co., serving Queens since 1984.